At Need a Shine Cleaning, we are committed to providing excellent cleaning services with transparency and respect for our customers. Please read the following policies carefully to understand your rights and our responsibilities.
Refund & Cancellation Policy
- Refund Eligibility:
All service cancellations or refund requests must be made within 24 hours of booking confirmation. After this 24-hour window, refunds are not available. This policy helps us allocate staff and resources efficiently to serve all clients promptly. - Cancellation Notice:
We request at least 48 hours’ notice for any appointment cancellations or rescheduling. Short-notice cancellations may incur a cancellation fee up to 50% of the service cost to cover preparation and staffing. - No-Show Policy:
Failure to be present or provide access at the scheduled service time without prior notification will be considered a no-show and may result in a full charge for the service.
Service Guarantee
We take pride in our work and aim for complete customer satisfaction. If you feel a cleaning task was not performed to your expectations, please notify us within 24 hours after service completion. We will arrange to re-clean the affected area at no additional charge.
Scheduling & Access
- Please ensure the premises are accessible at the scheduled time.
- For commercial properties, provide any necessary security codes or key access in advance.
- If access issues cause delays or require additional visits, extra charges may apply.
Health & Safety
- Our cleaning team follows strict health and safety protocols to protect both your property and our staff.
- Please inform us in advance of any special health concerns, allergies, or pet information to accommodate safe and effective cleaning.
- We use environmentally friendly products upon request but also maintain the option for stronger disinfectants in sensitive commercial environments.
Privacy Policy
At Need a Shine Cleaning, your privacy is important to us. We collect personal information such as your name, contact details, and service preferences solely for the purpose of providing and improving our cleaning services.
- Information Usage:
Your information is used to communicate with you, schedule and deliver services, and send occasional updates or promotions. - Data Protection:
We implement industry-standard security measures to protect your data from unauthorized access or disclosure. - No Sharing Policy:
We do not sell or share your personal information with third parties, except where required by law or for necessary service operations (e.g., payment processors). - Cookies and Tracking:
Our website may use cookies to improve your browsing experience. You can manage cookie preferences via your browser settings.
Payment Terms
- Payment is due upon completion of service unless other arrangements have been made in advance.
- We accept cash, major credit cards, and e-transfer payments.
- Late payments may be subject to additional fees.
Liability Disclaimer
While we take every precaution to avoid damage, Need a Shine Cleaning is not liable for pre-existing damages or issues that arise outside of our cleaning scope. Please notify us of any fragile or valuable items prior to service.
Customer Responsibilities
- Ensure that the cleaning area is free of clutter to allow effective cleaning.
- Secure valuables and fragile items before service.
- Provide clear instructions or special requests in advance.
Changes to Policies
We reserve the right to update or modify these policies at any time. Changes will be communicated via our website or direct contact.